job description
Join Peoplebank as a Customer Care Agent in the vibrant heart of Bali! This is a unique opportunity to deliver exceptional service while enjoying the island’s dynamic work-life balance. In this role, you’ll serve as the first point of contact for customers, ensuring their inquiries are resolved efficiently across multiple channels.
Whether you’re based in Canggu, Ubud, Denpasar, or other key Bali locations, you’ll play a pivotal role in maintaining customer satisfaction and loyalty. This contract position offers competitive compensation (SGD 2,400–3,000/month) and the chance to grow in a fast-paced, international environment.
If you’re a proactive communicator with a passion for problem-solving, we’d love to hear from you. Apply today to start your journey with a leading global workforce solutions provider!
Responsibility
- Handle inbound and outbound calls with professionalism, ensuring timely and accurate responses.
- Respond to customer inquiries via email, live chat, and other digital channels.
- Resolve customer complaints and escalate issues as needed to maintain high satisfaction levels.
- Maintain detailed records of customer interactions in CRM systems.
- Collaborate with cross-functional teams to improve service quality and efficiency.
- Provide product/service information and guide customers through troubleshooting steps.
- Meet and exceed performance metrics (e.g., response time, resolution rate).
- Stay updated on company policies, promotions, and industry trends to deliver accurate support.
Qualifications
- Minimum 1-2 years of experience in customer service, call centers, or related roles.
- Excellent written and verbal communication skills in English.
- Proficiency in CRM software (e.g., Zendesk, Salesforce) and Microsoft Office tools.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Customer-focused mindset with a positive and empathetic approach.
- Ability to work flexible hours, including weekends or shifts if required.
- Familiarity with Bali’s business landscape is a plus.
- High school diploma or equivalent; higher education is advantageous.