job description
Join Getgo Technologies as a CRM Operations Specialist and play a pivotal role in driving customer engagement and operational excellence across our dynamic brands, including GetGo Carsharing and ZipZap Car Subscription. Based in the vibrant heart of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you’ll optimize CRM systems, enhance customer journeys, and ensure seamless data-driven decision-making to fuel business growth.
This is a unique opportunity to work in a fast-paced, innovative environment where your expertise in CRM platforms (e.g., Salesforce, HubSpot, Zoho) and analytical skills will directly impact customer satisfaction and retention. Collaborate with cross-functional teams to refine processes, automate workflows, and deliver actionable insights that elevate our brand’s competitive edge in Southeast Asia’s mobility market.
If you’re passionate about leveraging technology to create exceptional customer experiences and thrive in a contract role with potential for long-term growth, we’d love to hear from you!
Responsibility
- Manage and optimize CRM platforms (e.g., Salesforce, HubSpot) to ensure data accuracy, segmentation, and automation of customer interactions.
- Develop and execute CRM strategies to improve customer retention, engagement, and lifecycle management across GetGo’s brands.
- Monitor and analyze CRM performance metrics (e.g., conversion rates, churn, NPS) and provide data-driven recommendations.
- Collaborate with marketing, sales, and product teams to align CRM operations with business objectives and campaign goals.
- Design and implement workflows, triggers, and personalized communication templates to enhance customer journeys.
- Troubleshoot CRM system issues, coordinate with IT/vendors for resolutions, and document processes for scalability.
- Train and support internal teams on CRM best practices, tools, and reporting functionalities.
- Stay updated on CRM industry trends and emerging technologies to propose innovative solutions.
Qualifications
- Bachelor’s degree in Marketing, Business, IT, or related fields; or equivalent work experience.
- Proven 2+ years of experience in CRM operations, marketing automation, or customer data management.
- Proficiency in CRM platforms (Salesforce, HubSpot, Zoho, or similar) and tools like Zapier, Mailchimp, or SQL.
- Strong analytical skills with experience in data interpretation (Excel, Google Analytics, or BI tools).
- Excellent communication and stakeholder management skills in English (written and verbal).
- Ability to work independently in a contract-based role with a problem-solving mindset.
- Familiarity with mobility, SaaS, or subscription-based industries is a plus.
- Based in or willing to relocate to Bali (Canggu, Ubud, Denpasar, or nearby areas).