job description
Are you a dynamic CRM professional with a passion for retail and customer engagement? PERSOL is seeking a CRM Assistant Manager (Retail) for a 1-year contract in Bali, offering a competitive salary of up to $7,500 per month. This role is perfect for individuals who thrive in fast-paced environments and are eager to drive customer loyalty and retention strategies in the retail sector.
As a CRM Assistant Manager, you will play a pivotal role in enhancing customer relationships, analyzing consumer behavior, and implementing data-driven marketing strategies. You will collaborate with cross-functional teams to ensure seamless customer experiences and contribute to the overall growth of the retail business.
This is a fantastic opportunity to work with a leading company in a vibrant location, gaining invaluable experience in CRM and retail management. If you are a strategic thinker with a knack for customer engagement, we want to hear from you!
Responsibility
- Develop and execute CRM strategies to enhance customer retention and loyalty in the retail sector.
- Analyze customer data and market trends to identify opportunities for personalized marketing campaigns.
- Collaborate with marketing and sales teams to create targeted promotions and customer engagement initiatives.
- Monitor and report on CRM performance metrics, providing insights and recommendations for improvement.
- Manage customer feedback and resolve issues to ensure high levels of satisfaction.
- Oversee the implementation of CRM software and tools to streamline customer interactions.
- Train and mentor junior team members on CRM best practices and customer service standards.
- Stay updated on industry trends and emerging technologies in CRM and retail marketing.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Minimum of 3 years of experience in CRM, customer service, or retail marketing.
- Proven track record of developing and implementing successful CRM strategies.
- Strong analytical skills with proficiency in CRM software and data analysis tools.
- Excellent communication and interpersonal skills for effective team collaboration.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Experience in the retail industry is a plus.
- Familiarity with digital marketing and social media strategies is advantageous.