job description
Are you a healthcare professional with leadership experience looking to transition into a dynamic customer service environment? We are seeking a Clinical Team Leader to oversee our healthcare-focused customer service team in beautiful Bali. This role combines your clinical expertise with team management to deliver exceptional service to patients and clients.
As a Clinical Team Leader, you will lead a team of customer service representatives handling healthcare inquiries, ensuring accuracy, empathy, and efficiency. Your clinical background will be invaluable in training staff, resolving complex cases, and maintaining high service standards. This is a unique opportunity to leverage your healthcare knowledge in a fast-paced, international setting.
Based in Bali, you'll enjoy a vibrant work environment while contributing to meaningful patient interactions. If you're passionate about healthcare and leadership, we'd love to hear from you!
Responsibility
- Lead and mentor a team of customer service representatives handling healthcare-related inquiries.
- Ensure compliance with healthcare regulations and company policies in all customer interactions.
- Train and develop team members on clinical terminology, patient communication, and service best practices.
- Monitor and evaluate team performance, providing constructive feedback and coaching.
- Resolve escalated customer issues with professionalism and clinical expertise.
- Collaborate with healthcare providers and internal teams to improve service delivery.
- Maintain accurate records of customer interactions and team performance metrics.
- Stay updated on healthcare trends and customer service innovations to enhance team effectiveness.
Qualifications
- Bachelor's degree in Nursing, Medicine, or a related healthcare field.
- Minimum of 2 years of experience in a clinical or healthcare setting.
- Proven leadership or supervisory experience in customer service or healthcare.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in using customer service software and healthcare databases.
- Empathy, patience, and a passion for helping others.