job description
Join LittleLives, a leading EduTech SaaS company revolutionizing education across Southeast Asia! As a Client Success Specialist, you’ll play a pivotal role in ensuring our clients—schools, educators, and administrators—maximize the value of our innovative digital solutions. Based in the vibrant communities of Bali (Canggu, Ubud, Denpasar, and more), you’ll collaborate with a dynamic, fast-growing team to drive customer satisfaction, retention, and growth.
LittleLives empowers educational institutions with cutting-edge tools to streamline operations, enhance learning, and foster engagement. Your mission? To be the trusted advisor our clients rely on, turning challenges into opportunities and feedback into actionable insights. If you’re passionate about education technology, thrive in a client-facing role, and love solving problems with creativity and empathy, this is your chance to make a lasting impact in a high-growth industry.
Enjoy the flexibility of remote work while being part of a mission-driven company that’s shaping the future of learning in Singapore, Malaysia, Vietnam, and Indonesia.
Responsibility
- Client Onboarding & Training: Guide new clients through seamless onboarding, ensuring they understand and adopt LittleLives’ platforms effectively.
- Relationship Management: Build and maintain strong, long-term relationships with schools and educators, acting as their primary point of contact.
- Proactive Support: Monitor client health metrics, anticipate needs, and address concerns before they escalate.
- Product Feedback Loop: Gather and relay client insights to internal teams (Product, Engineering, Sales) to drive continuous improvement.
- Retention & Growth: Identify upsell and cross-sell opportunities to expand client engagement and revenue.
- Performance Reporting: Provide clients with data-driven reports and recommendations to optimize their use of our tools.
- Workshops & Webinars: Conduct training sessions and webinars to educate clients on best practices and new features.
- Issue Resolution: Coordinate with technical and support teams to resolve client issues swiftly and efficiently.
Qualifications
- Experience: 2+ years in client success, account management, or customer support, preferably in SaaS or EdTech.
- Communication Skills: Exceptional written and verbal English; ability to explain complex concepts clearly to non-technical audiences.
- Empathy & Problem-Solving: A natural ability to understand client pain points and propose tailored solutions.
- Tech-Savviness: Comfortable learning and demonstrating software platforms; familiarity with CRM tools (e.g., HubSpot, Salesforce) is a plus.
- Self-Starter: Highly organized, proactive, and able to manage multiple client accounts independently.
- Passion for Education: A genuine interest in improving learning outcomes through technology.
- Remote Work Readiness: Reliable internet connection and a quiet workspace in Bali.
- Bachelor’s Degree: In Business, Education, Communications, or a related field (or equivalent experience).