job description
Join STACKph as a Call Center Representative and kickstart your career in customer service—no prior BPO experience required! This is a fantastic opportunity for newcomers to enter the thriving call center industry with a supportive, virtual hiring process. Enjoy competitive earnings of ₱24,000–₱25,000 per month, plus performance incentives and a 12% night differential for evening shifts.
As a Call Center Representative, you’ll be the voice of our company, delivering exceptional service to customers while working in a dynamic, remote-friendly environment. Whether you're assisting with inquiries, resolving issues, or providing product support, you’ll play a key role in ensuring customer satisfaction. Our virtual onboarding process includes over-the-phone interviews, making it convenient for candidates across Bali to apply and get started quickly.
If you’re a motivated individual with strong communication skills and a passion for helping others, this is your chance to grow in a rewarding role. Apply today and take the first step toward a fulfilling career in customer service!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and resolve customer inquiries or complaints efficiently.
- Document customer interactions and updates in the company’s CRM system.
- Meet or exceed performance metrics, including call resolution time and customer satisfaction scores.
- Collaborate with team members and supervisors to improve service quality.
- Adhere to company policies and procedures while maintaining a positive attitude.
- Participate in training sessions to enhance product knowledge and service skills.
- Work flexible shifts, including evenings, with night differential pay.
Qualifications
- High school diploma or equivalent; no prior BPO experience required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working in a remote or hybrid environment.
- Basic computer literacy and familiarity with CRM tools (training provided).
- Ability to multitask and manage time effectively in a fast-paced setting.
- Willingness to work flexible hours, including night shifts.
- Reliable internet connection and a quiet workspace for virtual interviews and training.