job description
Join Dinasty Catering as a Cafe Manager and lead a dynamic team in delivering exceptional hospitality experiences across Bali's most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This role offers a unique opportunity to oversee the daily operations of a bustling cafe, ensuring seamless service, high-quality food and beverage offerings, and a welcoming atmosphere for guests.
As a Cafe Manager, you will play a pivotal role in driving customer satisfaction, managing staff performance, and maintaining operational excellence. Your leadership will directly impact the cafe's success, making this an ideal position for a passionate and results-driven professional in the hospitality industry.
Dinasty Catering is committed to fostering a collaborative and innovative work environment. We provide competitive compensation, opportunities for career growth, and the chance to work in some of Bali's most sought-after destinations.
Responsibility
- Oversee daily cafe operations, including opening and closing procedures, to ensure smooth and efficient service.
- Manage and train staff, fostering a positive work environment and ensuring high standards of customer service.
- Monitor inventory levels, place orders for supplies, and maintain relationships with vendors to ensure timely deliveries.
- Develop and implement strategies to enhance customer experience, increase sales, and improve operational efficiency.
- Ensure compliance with health, safety, and hygiene regulations, maintaining a clean and organized workspace.
- Handle customer inquiries, feedback, and complaints professionally, resolving issues to maintain customer satisfaction.
- Prepare and analyze financial reports, including sales data and expense tracking, to support business decision-making.
- Collaborate with the marketing team to promote the cafe through social media, events, and local partnerships.
Qualifications
- Proven experience in a managerial role within the hospitality or food and beverage industry.
- Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
- Excellent communication skills in both English and Bahasa Indonesia.
- Knowledge of food safety regulations, inventory management, and financial reporting.
- Ability to work flexible hours, including weekends and holidays, to meet the demands of the business.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving skills and the ability to handle high-pressure situations with professionalism.
- Familiarity with POS systems and basic computer skills for administrative tasks.