job description
Join Concerted Management Corporation as a Branch Supervisor in the vibrant retail hubs of Bali, Indonesia! This is your opportunity to lead a high-performing team, drive operational excellence, and ensure the branch meets its financial, compliance, and customer service goals.
In this dynamic role, you will oversee daily branch operations, optimize workflows, and foster a culture of accountability and continuous improvement. Your leadership will directly impact the branch’s success, ensuring seamless service delivery while maintaining strict adherence to company policies and industry standards.
Ideal for results-driven professionals with a passion for retail management, this position offers a competitive salary, career growth opportunities, and the chance to work in one of Southeast Asia’s most exciting markets.
Responsibility
- Supervise and lead branch staff to ensure high productivity, customer satisfaction, and adherence to company standards.
- Monitor daily operations, including sales, inventory, and cash handling, to meet income and compliance targets.
- Develop and implement strategies to improve branch performance, efficiency, and profitability.
- Conduct regular staff training, performance evaluations, and coaching to maintain a motivated and skilled team.
- Ensure compliance with all company policies, local regulations, and industry best practices.
- Resolve customer complaints and operational issues promptly to maintain a positive brand reputation.
- Prepare and submit accurate reports on branch performance, financials, and operational metrics to senior management.
- Collaborate with other departments to align branch activities with overall business objectives.
Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field (or equivalent work experience).
- Minimum of 3 years of experience in retail management, branch operations, or a supervisory role.
- Proven track record of meeting sales targets, improving operational efficiency, and leading teams.
- Strong leadership, communication, and interpersonal skills to manage staff and interact with customers.
- Excellent problem-solving and decision-making abilities to handle operational challenges.
- Proficiency in retail management software, POS systems, and Microsoft Office tools.
- Knowledge of local labor laws, health and safety regulations, and retail compliance standards.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.