job description
Join Carro, Southeast Asia’s leading automotive marketplace, as a Branch Manager for our premium used car retail showroom in Bali. In this dynamic leadership role, you will spearhead a high-performing team to drive sales excellence, deliver unparalleled customer experiences, and optimize branch operations. Your strategic vision and hands-on management will be pivotal in expanding our market presence and achieving aggressive revenue targets in one of Indonesia’s most vibrant automotive markets.
As the face of Carro in Bali, you will cultivate a customer-centric culture, leverage data-driven insights to refine sales strategies, and ensure seamless day-to-day operations. This is a unique opportunity to shape the future of automotive retail in a fast-growing, tech-driven company while enjoying the tropical work-life balance Bali offers.
Responsibility
- Team Leadership: Inspire, mentor, and manage a diverse team of sales consultants, service advisors, and operational staff to exceed monthly/quarterly sales KPIs.
- Sales Strategy: Develop and execute localized sales plans, promotions, and inventory strategies to maximize showroom traffic and conversion rates.
- Customer Experience: Ensure a premium, end-to-end buying journey—from inquiry to delivery—with a focus on transparency, trust, and satisfaction.
- Operational Excellence: Oversee branch P&L, inventory management, and compliance with company policies, while maintaining high standards of showroom presentation.
- Market Intelligence: Monitor competitor activity, customer trends, and pricing dynamics to identify growth opportunities in Bali’s used car market.
- Cross-Functional Collaboration: Partner with marketing, finance, and logistics teams to streamline processes and enhance branch performance.
- Performance Analytics: Track and report on key metrics (e.g., sales volume, customer feedback, inventory turnover) to drive continuous improvement.
- Stakeholder Relations: Build and maintain strong relationships with local dealers, financial institutions, and community partners.
Qualifications
- Proven Leadership: Minimum 5 years in automotive retail management, with a track record of leading teams to surpass sales targets.
- Industry Expertise: Deep understanding of used car sales, financing options, and customer psychology in the Indonesian market.
- Business Acumen: Strong financial literacy, including P&L management, budgeting, and cost control.
- Communication Skills: Fluent in English and Bahasa Indonesia; exceptional negotiation, presentation, and interpersonal abilities.
- Tech-Savviness: Proficiency in CRM systems, inventory management tools, and Microsoft Office/Google Workspace.
- Problem-Solving: Ability to address operational challenges and customer escalations with innovative, customer-first solutions.
- Adaptability: Thrives in a fast-paced, target-driven environment with a willingness to travel occasionally for training or regional meetings.
- Education: Bachelor’s degree in Business, Marketing, or related field; MBA or automotive certifications are a plus.