job description
Join Foundever as a BPO Sales Trainer & Coach in beautiful Bali and take your career to the next level in a dynamic, results-driven environment. This is a high-impact role where your expertise in coaching and training will directly influence team performance and business success. Ideal for motivated, resilient professionals who thrive under pressure and are passionate about developing top-tier sales talent.
As part of our global team, youâll work in a fast-paced, collaborative setting, shaping the skills of customer service and sales representatives to deliver exceptional results. Baliâs vibrant work culture and Foundeverâs commitment to growth provide the perfect backdrop for your professional journey. If youâre eager to drive performance, inspire teams, and earn based on your impact, this is the opportunity for you.
Foundever is a leader in customer experience (CX) solutions, offering cutting-edge training programs and career development opportunities. This role combines strategic thinking, hands-on coaching, and sales expertise to create a rewarding and lucrative career path.
Responsibility
- Design and deliver high-impact sales training programs tailored to BPO teams, ensuring alignment with company goals and client expectations.
- Coach and mentor sales representatives to improve performance metrics, including conversion rates, customer satisfaction, and revenue generation.
- Develop and refine sales scripts, objection-handling techniques, and closing strategies to enhance team effectiveness.
- Monitor and analyze performance data to identify training gaps and implement targeted improvement plans.
- Collaborate with team leaders and managers to assess individual and group performance, providing actionable feedback.
- Stay updated on industry trends, best practices, and new sales methodologies to keep training programs current and competitive.
- Conduct regular one-on-one and group coaching sessions to reinforce learning and drive continuous improvement.
- Support the onboarding of new hires with comprehensive training to ensure a smooth transition into their roles.
Qualifications
- Minimum 3+ years of experience in sales, training, or coaching within a BPO, call center, or customer service environment.
- Proven track record of improving team performance through effective training and coaching techniques.
- Strong understanding of sales processes, customer engagement, and performance metrics (e.g., KPIs, conversion rates).
- Excellent communication, presentation, and interpersonal skills with the ability to engage and motivate teams.
- Experience in curriculum development, workshop facilitation, and performance analysis is a plus.
- Highly target-driven, resilient, and adaptable with a passion for continuous learning and development.
- Proficiency in English (written and verbal); additional languages are an advantage.
- Ability to work in a fast-paced, multicultural environment and collaborate with global teams.