job description
Join Teleperformance as a B2B Technical Support Specialist and provide expert Japanese-language support to corporate clients in network operations, NOC, and managed services. This role is ideal for professionals with experience in troubleshooting network and connectivity issues, managing technical inquiries, and ensuring seamless resolution for enterprise customers.
Based in beautiful Bali, you’ll work in a dynamic environment, collaborating with global teams to deliver top-tier technical support. Whether you're resolving complex network incidents or escalating critical issues, your expertise will drive customer satisfaction and operational excellence.
If you’re passionate about technology, fluent in Japanese, and eager to grow in a global company, this is your opportunity to make an impact.
Responsibility
- Provide technical support to B2B clients in Japanese, addressing network and connectivity issues.
- Troubleshoot and resolve incidents related to network operations, NOC, and managed services.
- Manage case escalations and ensure timely resolution of technical inquiries.
- Collaborate with cross-functional teams to improve support processes and customer satisfaction.
- Document technical issues, solutions, and best practices for knowledge sharing.
- Monitor network performance and proactively identify potential issues.
- Assist in training and mentoring junior support staff.
- Maintain up-to-date knowledge of industry trends and emerging technologies.
Qualifications
- Fluency in Japanese (written and spoken) is required.
- Proven experience in B2B technical support, network operations, or NOC environments.
- Strong troubleshooting skills in network connectivity and managed services.
- Familiarity with ISP, telecom, or enterprise network support.
- Excellent communication and problem-solving abilities.
- Ability to work independently and in a team-oriented environment.
- Relevant certifications (e.g., CCNA, ITIL) are a plus.
- Willingness to work in a remote or hybrid setup in Bali.