job description
Join Singapore General Hospital's expanding operations in Bali as our Assistant Manager / Senior Executive for Visitor Services. This is a unique opportunity to lead visitor experience initiatives in one of Southeast Asia's most dynamic healthcare tourism destinations, combining world-class medical services with Bali's renowned hospitality.
In this pivotal role, you'll oversee the complete visitor journey across our multiple Bali locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung). You'll ensure seamless operations at information counters, visitor registration points, and hospital porches while maintaining the highest standards of patient and visitor satisfaction. This position offers the chance to shape healthcare visitor experiences in a tropical paradise, working with international patients and local communities alike.
As part of our leadership team, you'll collaborate with medical professionals, hospitality partners, and local authorities to create a welcoming environment that reflects both Singapore's medical excellence and Bali's warm cultural heritage. Your work will directly impact our reputation as a preferred healthcare destination in the region, with opportunities for professional growth in both healthcare administration and international hospitality management.
We're looking for a detail-oriented professional with strong leadership skills and a passion for service excellence. If you thrive in fast-paced environments, enjoy problem-solving, and want to make a difference in people's healthcare experiences, this is the perfect role to advance your career while enjoying Bali's unique lifestyle.
Responsibility
- Oversee daily operations of visitor services across multiple Bali locations, ensuring consistent service standards
- Manage and train a team of visitor service representatives to deliver exceptional patient and guest experiences
- Develop and implement visitor flow management systems to optimize efficiency during peak periods
- Coordinate with medical departments to ensure smooth patient and visitor transitions between services
- Monitor and analyze visitor feedback to continuously improve service quality and address concerns
- Manage visitor registration processes, including digital check-in systems and traditional counter services
- Collaborate with security and hospitality teams to maintain a safe and welcoming environment
- Prepare regular reports on visitor service metrics and operational performance for management review
Qualifications
- Minimum 3-5 years of experience in visitor services, hospitality, or healthcare administration
- Proven leadership experience managing teams in customer-facing roles
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Excellent command of English and Bahasa Indonesia; additional languages are a plus
- Strong problem-solving skills with ability to handle complex visitor situations
- Experience with visitor management systems and digital check-in technologies
- Cultural sensitivity and experience working in multicultural environments
- Ability to work flexible hours including weekends and holidays as required