job description
Are you a detail-oriented and communicative professional with a passion for marketing and client relations? OK Printing, a leading printing and branding solutions provider, is seeking a dynamic Account Officer to join our growing team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).
In this role, you will be the bridge between our clients and our creative production team, ensuring seamless communication, project execution, and client satisfaction. If you thrive in a fast-paced environment, enjoy building strong client relationships, and have a keen eye for detail, this is the perfect opportunity to grow your career in marketing and communications.
As part of our team, youâll work with a diverse range of clientsâfrom local businesses to international brandsâhelping them bring their branding and printing projects to life. Youâll collaborate with designers, production teams, and sales to deliver high-quality results while maintaining strong client engagement. This role offers a fantastic opportunity to develop your skills in account management, project coordination, and business development in one of Indonesiaâs most vibrant and creative hubs.
Join us and be part of a company that values innovation, professional growth, and a collaborative work culture. If youâre ready to take the next step in your career, weâd love to hear from you!
Responsibility
- Act as the primary point of contact for clients, ensuring clear and timely communication throughout project lifecycles.
- Coordinate with internal teams (design, production, sales) to ensure projects are delivered on time and meet client expectations.
- Develop and maintain strong client relationships to foster long-term partnerships and repeat business.
- Prepare and present project proposals, quotes, and contracts to clients in a professional manner.
- Monitor project progress, address client feedback, and ensure all deliverables meet quality standards.
- Identify upsell and cross-sell opportunities to maximize client value and revenue growth.
- Maintain accurate records of client interactions, project details, and financial transactions.
- Stay updated on industry trends, printing technologies, and marketing strategies to provide informed recommendations to clients.
Qualifications
- Minimum 1-2 years of experience in account management, client relations, or a similar role (fresh graduates with relevant internships are welcome to apply).
- Strong verbal and written communication skills in English and Bahasa Indonesia.
- Excellent organizational and time-management skills, with the ability to handle multiple projects simultaneously.
- Detail-oriented with a proactive approach to problem-solving and client service.
- Basic understanding of marketing principles, branding, or printing processes is a plus.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM tools.
- Ability to work independently and collaboratively in a team environment.
- Strong interpersonal skills and a customer-centric mindset.